January 27, 2020

Tag Archives: SMG

Service Management Group Announces Executive Chang...

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, announces four appointments to further its strategic roadmap for market-focused, customer-centric growth. “We spend a lot of time with our clients,” said SMG Chief Executive Officer (CEO) and Chairman Andy Fromm. “We take the time to learn […]

Looking to Uncover Guest Insights and Drive Action...

Service Management Group (SMG), a global customer, patient and employee experience management provider to more than 500 brands, has announced a new customer experience management programme with Marston’s, the United Kingdom’s leading independent brewing and pub retailing business, which oversees and operates six breweries, 60 inns and more than 1,500 pubs. Seeking to expand its […]

SMG Appoints Industry Veteran to Lead Employee Exp...

Charles Cornwell appointed as the General Manager A leading global customer experience, employee experience, and brand research partner to over 500 brands, SMG, has announced the hiring of a veteran experience management leader. The company has taken this step in order to strengthen its employee experience practice. As per observations, brands with the most engaged […]