July 22, 2019

Tag Archives: NICE

NICE Announces Engagement with Microsoft Across Multiple Platforms

NICE Trading Recording, NICE inContact CXone and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams NICE announced it is expanding its collaboration with Microsoft, and will develop new integrations for Microsoft Teams. With soon to be added NICE Trading Recording, NICE inContact CXone and NICE Multi Channel Recording integrations, organizations will be […]

New Research Reveals Employees Are Ready to be Empowered by Automation Technology

75 percent of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow sales and increase customer experience NICE announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to […]

NICE and Prof. Dan Ariely’s Research Confirms – Desktop Robots Significantly Boost Employee Performance and Wellbeing

Research reinforces the critical role of intelligent software robots in improving employee morale and creativity by eliminating the negative impact of repetitive tasks NICE announced the release of a series of research-based content comprising key psychological insights demonstrating employees achieve greater success when supported by desktop robots. With the inclusion of intelligent robotics, organizational systems are designed […]

NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award

Nice Recognized for Innovation in Customer Experience Technology and for Dedication to Quality While Driving ROI NICE announced that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, integrated media company TMC. ESP is NICE’s cutting-edge offering for intelligent, accurate long-term workforce planning […]

General Motors Deploys NICE Performance Management To Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions

NICE Performance Management version 7.0 selected to support GM’s ‘Best in Class’ strategy and improve performance and employee engagement NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 to empower its contact center workforce in meeting the company’s key business goals, including ensuring excellent customer satisfaction. Serving customers and dealers, GM’s contact center […]

NICE Presents New Ways to Accelerate Digital Transformation Success via Analytics, Artificial Intelligence and Cloud in Upcoming Webinar Series

New webinar series provides strategic insights and practical guidelines for driving unparalleled customer experiences NICE announced a series of new webinars providing strategies and best practices for leveraging Analytics, Artificial Intelligence (AI) and Cloud to improve customer experience. Continuing the “Don’t Compromise on Customer Experience” theme, the webinars will help gear organizations to get and […]