November 22, 2019

Tag Archives: NICE

NICE Revolutionizes Performance Management with AI-Based Analytics

  • By TecHR News Desk
  • October 15, 2019
  • 1 Comment
Cutting-Edge Capabilities Empower Managers with Insights on Performance Improvement Opportunities and Enable the Creation of Personalized, Engaging and Structured Coaching Programs NICE  announced that its NICE Performance Management (NPM) solution includes AI-driven analytics to foster employee engagement and improve organizational performance. The new capabilities precisely point supervisors to areas where performance can be improved and facilitate […]

NICE Solutions Honored by TMC for Driving Innovation and Exceptional Value for Contact Center Customers

  • By TecHR News Desk
  • October 11, 2019
  • 1 Comment
Four NICE Solutions Received 2019 Communications Solutions Product of the Year Awards, Highlighting the Strength of NICE’s Robust Portfolio Demonstrating the strength and depth of its solutions supporting the operational needs of contact centers, NICE announced that four of its industry-leading solutions were awarded 2019 Communications Solutions Product of the Year accolades by TMC, a […]

NICE Wins Four Globee Awards for Setting the Industry Benchmark for Excellence

NICE recognized for cutting-edge innovation and improving relationships with customers and employees NICE announced that it has been honored with four Globee awards. A global business awards program, the Globee Awards recognize companies that set the industry benchmark for excellence. Judges across a broad spectrum of industries from around the world participated and their average […]

NICE Announces Engagement with Microsoft Across Multiple Platforms

NICE Trading Recording, NICE inContact CXone and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams NICE announced it is expanding its collaboration with Microsoft, and will develop new integrations for Microsoft Teams. With soon to be added NICE Trading Recording, NICE inContact CXone and NICE Multi Channel Recording integrations, organizations will be […]

New Research Reveals Employees Are Ready to be Empowered by Automation Technology

75 percent of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow sales and increase customer experience NICE announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to […]

NICE and Prof. Dan Ariely’s Research Confirms – Desktop Robots Significantly Boost Employee Performance and Wellbeing

Research reinforces the critical role of intelligent software robots in improving employee morale and creativity by eliminating the negative impact of repetitive tasks NICE announced the release of a series of research-based content comprising key psychological insights demonstrating employees achieve greater success when supported by desktop robots. With the inclusion of intelligent robotics, organizational systems are designed […]

NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award

Nice Recognized for Innovation in Customer Experience Technology and for Dedication to Quality While Driving ROI NICE announced that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, integrated media company TMC. ESP is NICE’s cutting-edge offering for intelligent, accurate long-term workforce planning […]

General Motors Deploys NICE Performance Management To Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions

NICE Performance Management version 7.0 selected to support GM’s ‘Best in Class’ strategy and improve performance and employee engagement NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 to empower its contact center workforce in meeting the company’s key business goals, including ensuring excellent customer satisfaction. Serving customers and dealers, GM’s contact center […]
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