January 19, 2020

Tag Archives: customer experience

ActiveCampaign Named to Best Places to Work for Se...

ActiveCampaign Ranks 12th in Its Second Consecutive Best Places to Work Honor From Built in Chicago While Adding Over 300 Employees ActiveCampaign, the leader in Customer Experience Automation, announced it ranked 12th out of 100 companies on Built In Chicago’s list of Best Places to Work in 2020. Since Built In Chicago named ActiveCampaign to […]

Why People Must be a Critical Aspect – Custo...

This study covers why it’s important to incorporate not only how to improve customer experience into your business strategy, but also to integrate new possibilities for employee engagement. This will have a positive impact on your organization’s wealth and health. People, processes, and technologies have long been the key elements of a CRM strategy. A […]

Mutual of Omaha to Streamline Benefits Experience ...

Mutual of Omaha is now participating in PlanSource Boost, a program created to modernize the employee benefits customer experience through optimized benefits shopping, simplified billing, preferred pricing and real-time integrations. “We are excited to work with PlanSource to transform the way employee benefits are delivered,” said Megan Holland, vice president, Distribution and Marketing, Mutual of […]

Theatro Closes $20 Million Series C Funding to Acc...

Nearly 125,000 frontline employees use Theatro’s Intelligent Voice Assistant to help them do their jobs; funding to continue the expansion of Theatro’s mobile platform into new markets and geographies Theatro, the fastest-growing enterprise mobile voice platform in the market, today announced it has secured a $20 million Series C investment from Sageview Capital, a growth […]

WorkRamp for Zendesk Will Help Drive B2B Customer ...

Onboarding and Training Materials Available Directly Into Zendesk Support WorkRamp, the cloud-based platform that offers employee onboarding and management solutions to organizations of all sizes, launched a new product to provide training directly in the context of vital customer support conversations. Called WorkRamp for Zendesk, the product has been launched at the Zendesk marketplace and […]

Mutual of Omaha and Ease Offer Solution to Streaml...

Mutual of Omaha has partnered with Ease, a leading HR and benefits software solution for small businesses, insurance brokers, and insurance carriers, to help brokers and HR administrators enroll and manage worksite and voluntary plans. Mutual of Omaha is making it easier for employers to manage voluntary benefit plans through a new alliance with Ease. […]

Benefitfocus Announces Health Smart Moments

Targeted communications capability builds on Health Analytics, Benefitfocus’ data-driven claims analytical tool Benefitfocus, Inc., a leading cloud-based benefits management platform and services provider, announced the introduction of Health Smart Moments to Benefitfocus Marketplace. Employers will have proactive messaging to employee populations based on integrated health care claims information. Proactive communication using timely and effective messaging […]

APS Announces Redesigned Website for Payroll and H...

APS Announces the Launch of Its Redesigned Website That Tells the Story of How They Make Payroll and HR Easier for Businesses. Automatic Payroll Systems, Inc. (APS), a provider of best-in-class workforce management technology, announced the launch of its redesigned website, apspayroll.com. The company wants to show its visitors how they’re different with a focus on […]

Smartway2 Achieves ISO 9001 Certification for Qual...

International Standards Certification Recognizes Company’s Quality Management System, Enabling Increased Customer Satisfaction, Continuous Improvement Smartway2, a next-generation technology company specializing in workspace scheduling solutions, announced that it has achieved International Standards Organization (ISO) 9001 certification for excellence in the quality management of its enterprise workspace scheduling solution, as well as overall operations. The company was […]

Nitro Research Shows Impact of Document Challenges...

Only 3% of Knowledge Workers Are Happy with Document Management at Their Companies Nitro, a global company specializing in document productivity solutions, announced the findings of industry-first research that provides a global view of the state of document processes today within enterprises. Partnering with global research and customer experience firm Qualtrics, Nitro evaluated the current […]
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