December 10, 2019

Tag Archives: Customer Engagement

New Study Shows Adoption of Business Automation Technologies is Driven by the C-Suite

Survey commissioned by UiPath finds most organizations are very satisfied with their automation programs and believe automation will accelerate human achievement UiPath, the leading Robotic Process Automation (RPA) software company, released a new study that explores the current and future progress of automation in organizations around the world. The survey, developed in collaboration with The […]

Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the Contact Center

Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey Verint Systems Inc., The Customer Engagement Company, announced the launch of the industry’s first comprehensive, enterprise-wide view of the voice of the customer, now a cornerstone of its expanding Voice of Customer VoC) strategy. Tailored […]

New Verint Global Study Reveals Drivers Shaping the Future Hybrid Workforce

Engagement in the Always-on Era – 69% of Employees Believe Technology Will Enhance Their Jobs Changing behaviors and digital natives are transforming the future workplace, attitudes towards automation, and what employees expect of their employers. That’s according to results announced from a new large-scale study of more than 34,000 consumers across 18 countries from Verint […]

Verint Introduces Visual Tools to Unlock the Power of the Hybrid Workforce

Innovative Solutions Provide Elegant Automation Storyboarding for Designing Next Generation Automation Solutions for the Contact Center and Back Office Verint Systems Inc., The Customer Engagement Company, announced the release of the latest enhancements to Verint’s Desktop and Process Analytics (DPA) solution, part of its Workforce Engagement offering, building on Verint’s established leadership in automation solutions. […]

Alight Solution’s Use of Verint’s Intelligent Virtual Assistant Technology Wins 2018 Opus Research Award

Alight’s IVA ‘Lisa’ Honored for Delivering Business Value, Superior Customer Experience and Innovative Use of Advanced Automation Technology to Assist and Advise Customers Verint Systems Inc., The Customer Engagement Company, announced that Alight Solutions has received the 2018 Opus Research Conversational Commerce Award by leveraging Verint’s Intelligent Virtual Assistant (IVA) to transform its web self-service experience with automation.* Alight’s virtual […]