November 18, 2019

Tag Archives: Barry Cooper

NICE and Prof. Dan Ariely’s Research Confirms – Desktop Robots Significantly Boost Employee Performance and Wellbeing

Research reinforces the critical role of intelligent software robots in improving employee morale and creativity by eliminating the negative impact of repetitive tasks NICE announced the release of a series of research-based content comprising key psychological insights demonstrating employees achieve greater success when supported by desktop robots. With the inclusion of intelligent robotics, organizational systems are designed […]

General Motors Deploys NICE Performance Management To Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions

NICE Performance Management version 7.0 selected to support GM’s ‘Best in Class’ strategy and improve performance and employee engagement NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 to empower its contact center workforce in meeting the company’s key business goals, including ensuring excellent customer satisfaction. Serving customers and dealers, GM’s contact center […]