February 27, 2020

Category: Guest Posts

7 Reasons to Empower Your HR Team with AI Chatbots

75% of HR leaders expect to start working with intelligent machines within the next three years. Chatbots are disrupting the industry, they say. These automated solutions, capable of working, communicating, and learning on their own, are uprooting inefficiency and driving business growth. They take care of repetitive tasks, they’re super fast with data, they help […]

The Importance of Creating a Frictionless Customer...

Customers expect a frictionless experience across all touchpoints, and if a brand cannot deliver such an experience the customer will go elsewhere. If a customer begins a service request online, she will expect that a follow-up call to a live agent will not require starting from scratch. Likewise, a customer who purchases a new smartphone […]

AI’s Next Frontier: The Contact Center

Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue. More broadly, AI is transforming the definition of customer service. Contact center agents have always been there to answer our basic questions: When do you close? Do you have this in stock? How far […]

Is a Virtual Workplace Really Possible?

For a growing number of the workforce, remote working is becoming a way of life. In fact, data from the Office of National Statistics (ONS) shows that half of UK’s workforce is expected to be working in a virtual workplace by 2020. How is this even possible, you ask? Well, collaborative technology has a major part to […]

JumpStart 2019: 10 Ways Robotic Process Automation...

In recent years, companies that offer robotic process automation (RPA) services have been focused on getting the general market to understand the business value RPA offers while gauging the willingness of prospects to give it a try. Efforts on this “demand” side of the equation have been generally successful, so it’s time for RPA companies […]

Will Artificial Intelligence Bring an End to Stupi...

Much of the dialogue around AI has focused on the impact on the individual, especially how the automation of routine tasks may result in job losses and job redefinition. But what about teams? What influence will AI have when the knowledge worker must become a knowledge sharer and collaborate with others? What does AI mean […]

10 Lessons for Raising a Future Leader

Is your child a high achiever? Is it making you second guess if you are doing the right thing? Parenting is never an easy job. As parents, we are responsible for raising them right. It becomes a little tricky if you are raising a future leader. As a mother I often find myself wishing for […]

Chatbots are the New HR Managers

Chatbots will continue to transform virtually every business function from marketing to sales to customer support. One of the other areas that we’ll see a major transformation is HR. HR teams have a very challenging job with seemingly conflicting objectives: keeping employees focused and working hard while also keeping them happy and satisfied. HR teams are […]

Mind the Generation Gap: Engaging Multi-Generation...

Four generations currently make up the modern workforce, so how do you develop a workplace that effectively engages all of them? This is a common and difficult question nearly every organization faces, especially when it comes to encouraging better communication and collaboration among diverse generations. The answer to bringing these disparate generations together is a quality digital workplace. While you may think that “digital” automatically ostracizes older generations, digital workplaces are much more expansive in […]
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