May 27, 2019

Category: Featured

AI’s Next Frontier: The Contact Center

Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue. More broadly, AI is transforming the definition of customer service. Contact center agents have always been there to answer our basic questions: When do you close? Do you have this in stock? How far […]

Is a Virtual Workplace Really Possible?

For a growing number of the workforce, remote working is becoming a way of life. In fact, data from the Office of National Statistics (ONS) shows that half of UK’s workforce is expected to be working in a virtual workplace by 2020. How is this even possible, you ask? Well, collaborative technology has a major part to […]

JumpStart 2019: 10 Ways Robotic Process Automation Will Mature in 2019

In recent years, companies that offer robotic process automation (RPA) services have been focused on getting the general market to understand the business value RPA offers while gauging the willingness of prospects to give it a try. Efforts on this “demand” side of the equation have been generally successful, so it’s time for RPA companies […]

Will Artificial Intelligence Bring an End to Stupid Meetings?

Much of the dialogue around AI has focused on the impact on the individual, especially how the automation of routine tasks may result in job losses and job redefinition. But what about teams? What influence will AI have when the knowledge worker must become a knowledge sharer and collaborate with others? What does AI mean […]

Alight to Acquire Workday and Cornerstone OnDemand Business from Wipro

Wipro and Alight expand relationship Wipro Limited, a leading global information technology, consulting and business process services company, and Alight Solutions, a leader in technology-enabled health, wealth and Human Capital Management (HCM) solutions, have agreed to expand their relationship by signing a definitive agreement to divest Wipro’s Workday and Cornerstone OnDemand business to Alight for […]

10 Lessons for Raising a Future Leader

Is your child a high achiever? Is it making you second guess if you are doing the right thing? Parenting is never an easy job. As parents, we are responsible for raising them right. It becomes a little tricky if you are raising a future leader. As a mother I often find myself wishing for […]

Chatbots are the New HR Managers

Chatbots will continue to transform virtually every business function from marketing to sales to customer support. One of the other areas that we’ll see a major transformation is HR. HR teams have a very challenging job with seemingly conflicting objectives: keeping employees focused and working hard while also keeping them happy and satisfied. HR teams are […]

Mind the Generation Gap: Engaging Multi-Generational Employees On Their Terms

Four generations currently make up the modern workforce, so how do you develop a workplace that effectively engages all of them? This is a common and difficult question nearly every organization faces, especially when it comes to encouraging better communication and collaboration among diverse generations. The answer to bringing these disparate generations together is a quality digital workplace. While you may think that “digital” automatically ostracizes older generations, digital workplaces are much more expansive in […]

HR Tech Primer: What is HR Technology?

HR Tech Primers are your go-to articles covering the basics of technology for HR and how their applications optimize HR transformation and strategy to overcome pressing workforce challenges  Today, people and technology are two major instruments of growth and survival in any business. Without these two, companies can’t move an inch. According to a Deloitte […]
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