September 17, 2019

Category: Featured

General Motors Deploys NICE Performance Management To Improve Employee Collaboration While Putting Customers First Across 65 Contact Centers Managing 30 Million Interactions

NICE Performance Management version 7.0 selected to support GM’s ‘Best in Class’ strategy and improve performance and employee engagement NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 to empower its contact center workforce in meeting the company’s key business goals, including ensuring excellent customer satisfaction. Serving customers and dealers, GM’s contact center […]

Acclaimed New Book Helps Save and Create Jobs in a Time of Innovation

As individuals and organizations grapple with what to do about artificial intelligence replacing jobs, new research about the importance of developing curiosity could be the answer. Dr. Diane Hamilton’s recently released book, Cracking the Curiosity Code, has gained the attention of billionaires Keith Krach and Ken Fisher, as well as top executives Steve Forbes, Mike Federle and many others because curiosity ties into many […]
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