December 7, 2019

Category: Featured

7 Ways to Engage Your Employees in 2019

A lot of companies pay lip-service to create a positive work environment that engages employees to do their best, but few companies actually deliver on that promise. In fact, research suggests that only 15% of employees worldwide are effectively engaged and motivated to do a good job. This is a shockingly low number and brings […]

Oracle Empowers HR Teams to Reimagine the Workplace Experience

Latest updates extend Oracle’s commitment to making work more human by helping HR personalize interactions for candidates, recruiters, managers, and employees To help organizations keep up with the evolving expectations of the global talent economy, Oracle announced new innovations to Oracle Human Capital Management (HCM) Cloud. The latest innovations make work simpler, smarter and more agile by […]

7 Reasons to Empower Your HR Team with AI Chatbots

75% of HR leaders expect to start working with intelligent machines within the next three years. Chatbots are disrupting the industry, they say. These automated solutions, capable of working, communicating, and learning on their own, are uprooting inefficiency and driving business growth. They take care of repetitive tasks, they’re super fast with data, they help […]

The Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn

Customers expect a frictionless experience across all touchpoints, and if a brand cannot deliver such an experience the customer will go elsewhere. If a customer begins a service request online, she will expect that a follow-up call to a live agent will not require starting from scratch. Likewise, a customer who purchases a new smartphone […]

AI’s Next Frontier: The Contact Center

Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue. More broadly, AI is transforming the definition of customer service. Contact center agents have always been there to answer our basic questions: When do you close? Do you have this in stock? How far […]

Is a Virtual Workplace Really Possible?

For a growing number of the workforce, remote working is becoming a way of life. In fact, data from the Office of National Statistics (ONS) shows that half of UK’s workforce is expected to be working in a virtual workplace by 2020. How is this even possible, you ask? Well, collaborative technology has a major part to […]

JumpStart 2019: 10 Ways Robotic Process Automation Will Mature in 2019

In recent years, companies that offer robotic process automation (RPA) services have been focused on getting the general market to understand the business value RPA offers while gauging the willingness of prospects to give it a try. Efforts on this “demand” side of the equation have been generally successful, so it’s time for RPA companies […]

Will Artificial Intelligence Bring an End to Stupid Meetings?

Much of the dialogue around AI has focused on the impact on the individual, especially how the automation of routine tasks may result in job losses and job redefinition. But what about teams? What influence will AI have when the knowledge worker must become a knowledge sharer and collaborate with others? What does AI mean […]

Alight to Acquire Workday and Cornerstone OnDemand Business from Wipro

Wipro and Alight expand relationship Wipro Limited, a leading global information technology, consulting and business process services company, and Alight Solutions, a leader in technology-enabled health, wealth and Human Capital Management (HCM) solutions, have agreed to expand their relationship by signing a definitive agreement to divest Wipro’s Workday and Cornerstone OnDemand business to Alight for […]
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