April 10, 2020

Author: Sudipto Ghosh

Zendesk Relate 2020: Come Join The Most CX-Y Show ...

Knowing how past events hosted by Zendesk have played out, it’s not too hard to imagine that Zendesk Relate 2020 is one of the most-awaited Customer Experience (CX) events to kick off in 2020! Two reasons why we say so— First, Relate is Zendesk’s global user conference spanning three days from 3 March to 5 […]

Automation Expert SmartAssistant™ to Collaborate E...

  • By Sudipto Ghosh
  • October 21, 2019
  • 1 Comment
The SmartAssistant is the world’s first AI-based collaboration tool to link internal and external messaging and chat in the Microsoft Teams. In a major update to Microsoft Teams, Employee Experience leader harmon.ie has announced the launch of SmartAssistant™. The SmartAssistant is the world’s first AI-based collaboration tool to link internal and external messaging and chat […]

TecHR Interview with Chris Johnston, Founder and C...

Tell us about your interaction with smart technologies like AI and Cloud-based computing platforms. As a consumer of technology, I see how smart technologies and Cloud-based computing platforms are being used every day. When I see predictive suggestions on email or simple courtesies coming through on next actions such as our CRM or other tools […]

Types of Employee Benefits that Retain People Long...

Yes, it is obvious that employees prefer to join a company that pays them a higher salary range. However, when it comes to retaining, employees prefer to consider employee benefits when a new offer arrives. As MetLife found out — 51% of employers plan to leverage benefits as a retention strategy in the next three to five […]
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